Clear and Fair Returns
Our Easy Returns Policy
At Kings & Queens Furniture, we want you to love your new home. If something is not right, we are here to help you fix it fast.
1. When can you return an item?
We accept returns for factory faults (problems made at the workshop).
At Delivery: Check your furniture as soon as it arrives. If you see a problem, tell our delivery team immediately.
After Delivery: You have 3 to 7 days to report any factory defects that you didn't see at first.
2. The Rules for Returns
To make the process smooth, please ensure:
The furniture is unused and in its original condition.
The problem is a factory fault (like a broken joint or wrong fabric) and not damage caused by the user.
You contact us within the 7-day window.
3. How to Start a Return (Hassle-Free)
If there is a problem, don't worry! Just follow these steps:
Call or WhatsApp us immediately at [+254738122316].
Send us a photo or video of the fault so our team can verify it.
Get Guidance: We will tell you the next steps, whether it is a repair, a part replacement, or a full exchange.
Important Things to Know
| What We Cover | What We Don't Cover |
| Broken frames from the workshop | Damage from moving the furniture yourself |
| Wrong fabric or color sent by us | Spills, stains, or tears caused after delivery |
| Missing parts (screws, handles, etc.) | Changing your mind because of the size |
Our Promise: We believe in being fair. If we made a mistake at the factory, we will fix it or replace the item promptly. Your satisfaction is our priority!